Privacy policy

Privacy Policy created 9.2.2024 and revised 9.2.2024

Data controller and person responsible for the register.

Name: Tmi Fineo Anna Kolata (owner of murmur.fi online store)
Business ID: 3412453-8
Postal address: Loimalahdentie 29-31 13500 Hämeenlinna
Telephone: 040 5013211
Questions regarding data protection and processing of personal data can be sent by e-mail to: fineo@murmur.fi

Name of the register:
Fineo customer register

The information we may collect about you includes:

Information provided by the customer: this includes, for example, name, contact details (address, email address, telephone number).
Payment and billing information: we collect information about payment transactions and billing.
Location data with customer consent: we use this information to estimate delivery times.
Data collected on the use of services and derived from analytics: this includes information on the use of the online shop and statistical analysis.
Purchase history: we record information about the products ordered and their prices.
Delivery information: this includes the selected delivery method and delivery address.
Product reviews: if you provide product reviews, this information is stored.
Online shop usage, browsing and terminal identification data: this information is used to improve the performance of the online shop and for statistical purposes.
Product recommendations and other targeted content data and identifiers: we use this information to create customised content and marketing.

It is important to note that all processing of personal data is based on the customer relationship between the customer and the online store, a contract, the use of the website, the customer's explicit consent or legal obligations.

Your personal data will be used for the following purposes:

Maintaining customer relationship: this includes identifying you, contacting you and providing you with the necessary services.
Providing you with information to help you maintain your customer relationship, providing you with the necessary support, including contacting you, processing your orders and keeping you informed of your order status.This is used to deliver, process and archive your orders. In addition, the data will be archived as necessary.
MurMur.fi e-commerce operation and service development: data will be analysed and used to improve the operation of the e-commerce service.
Improving the customer experience: personal data is used to optimise the customer experience.
Analytics and statistical purposes: the data will be used for statistical analysis and to monitor the performance of the website.
To collect statistical data, the website uses Shopify analytics and Google Analytics. Shopify's Privacy Policy can be found at Shopify Privacy for Customers Google's Privacy Policy can be found at Google Privacy Policy.
Providing more personalised targeted content and marketing.

Your data will be stored and protected as follows:

Retention periods vary, but in general we will only retain your personal information for the time necessary to fulfil the purposes described in this notice. In addition, some data may be kept for longer where necessary to comply with legal obligations. For example:

The Accounting Act prescribes longer retention periods for data, whether or not the material contains personal data.
The retention of data for a certain period of time is required by the consumer sales responsibilities.
Systems log data is collected and stored as required by law in order to provide a legal and secure online shopping experience for our customers.
Backups are taken of the store's databases and systems to secure data, correct errors and ensure security and continuity.
Data security is of paramount importance to us and we do our best to ensure the security of your data. Your data will not be disclosed to third parties.

Retention periods vary, but in general we will only retain your personal information for the time necessary to fulfil the purposes described in this notice.

How can you stop us from using your data?

You can object to the use of your data by sending an email to asiakaspalvelu@murmur.fi

Our e-commerce platform is Shopify. Shopify.com provides us with an e-commerce platform to sell our products and services.